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Need help? We are here for you. Most questions get an answer within 24 hours.

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If you have a question, need help with your account, or want to report an issue, reach out to us directly. We typically respond within 24 hours.

Frequently Asked Questions

Comme is free to join. Download the app from the App Store on iPhone or from Google Play on Android, create an account, and start discovering curated places.

You can delete your account directly in the app by going to Settings > Delete Account. Your account is deleted right away, with your profile, your places and notes, your photos, your Asks and who you follow. Alternatively, you can email us at hello@joincomme.com and we will delete it within 30 days.

If you bought or sold a paid guide, two things are kept, without your name, photo or anything else that points to you:

  • The record of each sale (the price, the date and the App Store or Google Play transaction number), for as long as tax and accounting law requires us to keep sales records, up to 10 years.
  • Guides you sold. The places and notes in a guide stay available to the people who bought it, and only to them. It is no longer for sale, and it is deleted once none of its buyers has an account.

If you sell guides, ask us to pay out what you are owed before you delete your account. Afterwards, the sales no longer say who made them.

Check your spam or junk folder first — the email may have been filtered. If you still don't see it, wait about a minute and try requesting a new code. Make sure you entered the correct email address. If the issue persists, contact us at hello@joincomme.com.

You have the right to request a copy of all personal data we hold about you. Send an email to hello@joincomme.com with the subject "Data Request" and we will provide your data in a portable format within 30 days. This right is guaranteed under the GDPR for users in the EU/EEA, and we extend it to all users worldwide.

If you encounter a bug, have a concern about content, or need to report another member, please email us at hello@joincomme.com with a description of the issue. Including screenshots or steps to reproduce the problem helps us resolve it faster.

Email changes are not currently available in the app. To request an email change, please email us at hello@joincomme.com from your current registered email, and include the new email address you would like to use. We will verify your identity and process the change.

Every city in the world. Comme is built from what people recommend, so it works wherever you and your friends eat: your home city, and any city you travel to. The more friends you have somewhere, the more places you see there. If you can't find a place, you can add it yourself, and an Ask lets your friends send you places in any city you're going to.